Grievance mechanism is established in the Project to receive and facilitate resolution of various stakeholders\u2019 concerns and grievances about the Project environmental and social performance.<\/p>\n\n\n\n
The mechanism will not impede access to other judicial or administrative remedies that might be available under the law and this grievance mechanism will not be applicable in such situations.<\/p>\n\n\n\n
The Asset Manager is responsible for the administration and monitoring of grievances.<\/p>\n\n\n\n
Grievances can be submitted in the following manners:<\/p>\n\n\n\n
– written submission via the Project website (contact form),<\/p>\n\n\n\n
– written submission by mail or e-mail,<\/p>\n\n\n\n
– oral submission to the Asset Manager (by phone or personally).<\/p>\n\n\n\n
The Asset Manager will assess the nature of the grievance and, if necessary, contact the complainant to ensure that the issue is clearly understood. The complainant will be informed within 3 days about the grievance receipt. In case the grievance were not related to Project activities, the complainant will be informed with explanation of the rejection.<\/p>\n\n\n\n
Grievances will be addressed within no more than 30 subsequent days from their receipt. In case fulfilling such a deadline is not possible, the Asset Manager will inform the complainant about any encountered difficulties and planned date for sending a response.<\/p>\n\n\n\n
In case the agreed grievance resolution involved the application of corrective actions, the complainant will be informed on the scope and timeframe for implementing these actions.<\/p>\n\n\n\n
The Asset Manager will make sure the resolution commitments are being implemented, as agreed in terms of quality, schedule and safety.<\/p>\n","protected":false},"excerpt":{"rendered":"
Grievance mechanism is established in the Project to receive and facilitate resolution of various stakeholders\u2019 concerns and grievances about the … <\/p>\n